Processing speed:
| Order Time | Ships |
|---|---|
| Monday–Thursday before 2 PM EST | Same business day |
| Friday before 2 PM EST | Same day (Friday) |
| Friday after 2 PM EST | Monday |
| Weekend | Monday |
Shipping methods (USA only):
| Service | Delivery Time | Best For | Cost |
|---|---|---|---|
| Standard (Ground) | 3–7 business days | Bins, baskets, canisters (most orders) | Calculated at checkout |
| Expedited | 2–4 business days | Last-minute organizing projects | Flat rate + weight |
| Large Item Freight | 5–10 business days | Closet systems, outdoor sheds, large shelving units | Calculated separately |
Free shipping:
Automatically applied to all orders above a certain dollar amount (see banner on website). Free shipping uses Standard (Ground) service.
Where we ship:
- All 50 US states
- Washington DC
- Puerto Rico (additional 3–5 business days)
- Military APO/FPO/DPO addresses via USPS (no expedited options)
Where we do NOT ship:
- International (no Canada, Mexico, or overseas)
- Hawaii and Alaska (except for small, lightweight items — see checkout for eligibility)
Tracking:
You will receive a tracking number by email when your order ships. Tracking updates may take 24 hours to appear.
Large item shipping (closet systems, outdoor storage, heavy shelving):
- These items ship via freight carrier (not USPS/UPS)
- You will receive a call to schedule delivery window (typically 4-hour window)
- Please provide a phone number at checkout for freight deliveries
- Curbside delivery only unless you request inside delivery (additional fee)
Hot weather shipping (May–September):
Plastic storage bins can soften in extreme heat. During summer months, we:
- Add “heat warning” stickers to packages
- Recommend unpacking immediately upon arrival
- Replace any warped items free of charge (just send a photo)
Cold weather shipping (November–March):
Plastic can become brittle in freezing temperatures. If your bin cracks upon opening, send us a photo within 7 days, and we will replace it.
Lost or stolen packages:
If tracking shows “delivered” but you cannot find your package:
- Check with household members and neighbors
- Look around your property — carriers sometimes leave items by garage, back door, or behind bushes
- Wait 48 hours — carriers occasionally mark delivered early
- Contact the carrier with your tracking number
- If still missing after step 4, email us. We will open an investigation. Replacements for lost packages are processed only after the carrier confirms loss (typically 5–7 business days)
We do not refund or replace packages marked “delivered” if you provided an incorrect address.
Address changes:
You may change your shipping address within 2 hours of placing your order by emailing us. After 2 hours, your order may already be packed. If it has shipped, you must contact the carrier directly.
Split shipments:
Large orders may ship from multiple warehouses. You will receive separate tracking numbers for each box.